GeoCue
GeoCue TrueView 535
$72,150.00
Price shown is list. Your quote confirms configuration, lead time and freight.
Lead time confirmed with your quote
This one is configured rather than shelved. Tell us the drone and what you are surveying and we will price it properly, including the mount and the processing service.
Purchase orders accepted
W-9 and vendor pack with every quote
Shipped direct from the manufacturer
W-9 and vendor pack with every quote
Shipped direct from the manufacturer
Usable range
120m
at 20 per cent reflectivity
Point rate
640K/sec
points per second
Accuracy
20.0mm
scanner accuracy
LiDAR channels
32
3 returns per pulse
Procurement
TAA: ask us
A drone LiDAR and camera payload built for vegetation: 32 laser beams with a third return that reaches ground under dense canopy, and 120 m usable range at GeoCue's stated 20 percent reflectivity.
Jump to
01
The third laser return and the extra range are what this adds over the TrueView 515, and they only pay under dense vegetation
GeoCue rates this sensor at 32 beams with up to three returns per beam, and names the third return as the change from the TrueView 515. A first return comes off the canopy, a second gets into it, and the third reaches ground beneath. Usable range is 120 m at 20 percent reflectivity, GeoCue's own condition, against 80 m on the 515 at the same reflectivity. Cross-track field of view and pulse rate are identical on both, and the camera count goes from two to three. Over open ground, corridors and stockpiles the third return has nothing to find, and the 515 delivers the same product. Tell us what you fly over and we will say which of the two you need.
120 m
Usable LiDAR range
GeoCue's stated condition is a target at 20 percent reflectivity. GeoCue's current product page gives 120 m and GeoCue's 2023 hardware user guide for the same payload gives 80 m at the same reflectivity, so confirm the range against the build you are quoted
32/3
LiDAR beams and returns
32 laser beams, up to three returns per beam. GeoCue names the third return as the change from the TrueView 515, and it is the return that reaches the ground under dense canopy
3 * 26 MP
Mapping cameras, current specification
Three 26 MP Sony sensors with mechanical leaf shutters, calibrated, on GeoCue's current specification. GeoCue's 2023 hardware user guide describes three 20 MP GeoCue Mapping Cameras instead, 60 MP combined, which is the earlier build
1.75 kg
Payload mass
GeoCue's own qualification: the payload unit alone, with no battery, mount, antenna or power adapter. GeoCue's 2023 hardware user guide gives 1.6 kg for the same payload
02
This listing buys the payload itself, and which build version arrives is settled on the quote
GeoCue's own materials name four generations of this payload: its profile list carries separate entries for TrueView 535 and 535vC, and its Matrice 400 article publishes upgrade kits for vA, vC and vD. Version C changed the cameras. GeoCue also names a TrueView 535APX, the no-base-station option, providing unlimited PP-RTX post-processing, with its own asterisk attached: a mandatory yearly maintenance fee from the second year. Its FLEX option covers the 515 and 535, moving LP360 software onto a yearly subscription model. Mobile mapping kits, mounting kits, base stations and the Accuracy Star target sit under add-ons on GeoCue's page, not in what it lists in the box.
03
The aircraft GeoCue publishes a profile for are the ones already set up, and the DJI Matrice 400 needs two changes first
A profile means GeoCue has set the lever arms and antenna values for that pairing. For the 535 it names the Freefly Alta X, DJI M300, M350 and M600, Inspired Flight IF1200A and IF1200, BlackSquare Hercules and Argosdyne Aquilla3. The IF800 Tomcat appears in the 535vC list only. GeoCue says it can discuss a custom integration for a platform not on that list. GeoCue's mounting article lists the 535 as compatible with the DJI Matrice 400 on two conditions: a payload upgrade kit for the DJI SkyPort adapter, and replacement of the shock-absorbing balls, rated below 1 kg as supplied. On the M300, GeoCue's manual warns that fitting a TrueView system disrupts the built-in obstacle avoidance. Leaving it enabled can cause erratic and potentially dangerous behavior. GeoCue's terms also strongly recommend an automatically deployable parachute, while stating one may fail.
04
GeoCue's product page and its own 2023 manual disagree on range, cameras, mass and temperature
The product page gives 120 m usable range at 20 percent reflectivity; the hardware user guide for this payload gives 80 m at the same reflectivity. The page specifies three 26 MP Sony cameras with mechanical leaf shutters; the manual documents three 20 MP GeoCue Mapping Cameras, 60 MP combined. Mass is 1.75 kg on the page, payload alone with no battery, mount, antenna or power adapter, and 1.6 kg in the manual. Operating temperature is minus 15 to 50 degrees C on the page and minus 10 to 50 degrees C in the manual. The manual adds that operating outside its range can damage the payload, so plan against the narrower figure.
05
Every accuracy figure carries a condition, and the coverage chart uses a narrower field of view than the specification
System accuracy is typically 3 cm RMSE, better than 5 cm 3D RMSE, on GeoCue's own qualification: depending on GNSS conditions, control point accuracy and coordinate system. This is a PPK system: it records GNSS in flight and corrects it afterward, from a base station, a CORS station within 12 miles, SmartBase or PP-RTX. GeoCue's page calls the no-base-station configuration survey-grade with less field complexity; its manual calls PP-RTX reduced in accuracy and a last resort. Settle which applies to your tolerance. Coverage runs from about 155 acres per hour at 40 m above ground level and 50 percent overlap. At 120 m and 20 percent overlap it reaches about 540. GeoCue computes that chart at 20 percent dead time, 5 m/s and a 90 degree field of view, not the 120 degrees specified.
06
Purchased systems are not returnable, and hardware maintenance cannot be held without the software agreement
GeoCue states purchased TrueView systems are not returnable; defective ones are repaired or replaced at its discretion. There is no hardware warranty separate from maintenance: the first year of both is included, later years bought at GeoCue's then current pricing. Hardware is not eligible for maintenance or repair unless the accompanying software, currently LP360 Drone and POSPac UAV, is under agreement. LP360 Drone keeps running if you stop renewing software, but with no support, updates or fixes. If the commitment is the worry, GeoCue rents this sensor from one month, and states a USA or Canadian subscription can later convert to ownership.
07 FOR UNIVERSITIES, COLLEGES AND GOVERNMENT AGENCIES
GeoCue does not tag this sensor NDAA compliant, and publishes no ingress protection rating
GeoCue's sensor selector applies its NDAA Compliant filter to five other TrueView sensors, not to this one. GeoCue's FAQ on this page states that TrueView 3D Imaging Sensors are designed and manufactured in its Huntsville, Alabama facilities. Beyond that, GeoCue publishes no country-of-origin or customs classification statement for this payload, and no ingress protection rating. Not on the product page, its specification table, that FAQ block or the hardware user guide. The manual does carry a caution: do not expose the payload to rain, water, snow or high moisture. Settle two things first: which build version ships, and whether the no-base-station configuration is in the order. Call +1 888 850 6533, Monday to Friday, 9 to 5 Mountain Time, and we will confirm both in writing.
Card and financing
Checkout above. Financing available with Affirm.
Purchase orders
Institutions only: universities, colleges and government agencies.
W-9 on every quote
Attached automatically.
Tax exemption
Send the certificate once, we hold it on file.
Sole source letters
On request, for committee approval.
A named contact
One person, from quote to delivery.
REFERENCE
Specifications
What the sensor collects
| Data collection | LiDAR + Imagery. GeoCue's own term for the class is a 3D Imaging System, meaning a laser scanner and synchronized mapping cameras sharing a field of view, so that post-processing can colorize each LiDAR point from the imagery rather than delivering a monochrome point cloud |
| Featured applications GeoCue names for this sensor | Densely vegetated topography, for precise ground-point extraction; coal pile inventory, for volumetric analysis in stockpile management; vertical structures, for detailed 3D modeling; and distribution wire extraction |
| Applications GeoCue's sensor selector tags for this sensor | Visualization, bare earth volumetrics, temporal volumes (borrow pit), lightly vegetated topography, heavily vegetated topography, overburden analysis, vertical structures, transmission wire extraction, distribution wire extraction, coal pile inventory, dual oblique plus nadir image collection, mobile mapping upgradable, mobile mapping capability, and drone mappingThese are the application tags GeoCue itself sets against this sensor in its sensor selector, not an interpretation of them |
| Applications GeoCue's sensor selector does not tag for this sensor | GeoCue's sensor selector offers filters for hard surface, edge detail at extreme angle, narrow canyons, extended range and high altitude collection, highest density collection, nadir, forward and backward LiDAR scans, and GNSS-denied or SLAM environments. It applies none of them to the TrueView 535, and applies several of them to other sensors in its range. If your work is defined by one of those, this is not the sensor for it |
LiDAR scanner
| Laser scanner | Hesai XT32M2X, on GeoCue's current product page. GeoCue's 2023 hardware user guide names the scanner as Hesai M2X in its specification table and lists the radio component as a Hesai PandarXT-32 |
| Usable LiDAR range | 120 m @ 20% reflectivity, on GeoCue's current product page. Range against a darker target will be shorter; 20 percent reflectivity is the condition the figure is quoted at, not a floorGeoCue's own 2023 hardware user guide for this payload gives 80 m at the same 20 percent reflectivity in the same row. Two GeoCue documents, two figures, so have the range confirmed in writing for the build you are quoted |
| Beams and returns | 32/3, meaning 32 laser beams with up to three returns per beam. GeoCue names the third return as the reason this sensor reaches further into vegetation than the TrueView 515 |
| Pulse repetition rate | 640 kHzGeoCue's dealer payload sheet states 640 KhZ for this model. |
| Cross-track field of view, combined | 120 degrees |
| In-track field of view | 40.3 degrees, spanning minus 20 degrees to plus 19.5 degrees |
| Which field of view GeoCue uses for coverage estimates | GeoCue's hardware user guide repeats the same 120 degree cross-track figure in its specification table, but its own productivity charts for this payload are computed at 90 degrees, and a footnote under that specification table computes an area-coverage example at 56 degrees. Three GeoCue figures for the same sensor. Use the condition printed with each chart, not the 120 degree specification, when estimating how much ground a flight will cover |
| Scanner precision and accuracy | GeoCue rates the scanner itself at 10 mm precision and 20 mm accuracy. These are scanner figures, not delivered survey figures; the system figures below are the ones that describe what lands in the point cloud |
| Laser safety class | Class 1 laser product. GeoCue's own hardware user guide states the product complies with IEC/EN 60825-1: 2014 and with FDA performance standards for laser products except for conformance with IEC 60825-1 Ed. 3, as described in Laser Notice No. 56 dated May 8, 2019 |
| How this compares with the TrueView 515 | GeoCue's own TrueView 515 page rates that sensor at 32 beams and 2 returns, 80 m usable range at 20 percent reflectivity, two 26 MP cameras and 1.99 kg, on an identical 120 degree cross-track field of view and an identical 640 kHz pulse rate. The third return and the longer range are what this sensor adds. Over open ground, bare earth, corridors and stockpiles the third return has nothing to find, and the 515 delivers the same product |
Cameras
| Camera sensor, current build | 3 * 26 MP Sony mechanical leaf shutter, calibrated. GeoCue's Version C announcement describes the arrangement as two 26 MP oblique cameras and a third 26 MP nadir camera, added to improve photogrammetry deliverables |
| Camera sensor, as described in the 2023 hardware user guide | Three GeoCue Mapping Cameras at 20 MP each, 60 MP combined, RGB, mechanical shutter, APS 3:2 format, 5472 x 3648 pixels, 2.41 micrometer pixel pitch, 13.2 x 8.80 mm sensing area, 10.6 mm focal length, 63.8 degrees field of view per camera and 120 degrees across the combined lateral view. This is the earlier camera set, and it is the one GeoCue's own manual for this payload still documentsThis row and the one above it describe different cameras, and only one of them can describe the unit that ships on a given order. Have the camera set confirmed in writing against your quote |
| What the cameras are for | GeoCue's own explanation of the class: post-processing software colorizes each LiDAR point from the camera imagery, so the deliverable is a colorized point cloud rather than the monochromatic one a laser scanner alone produces. Separately, GeoCue states that the LP360 Photo add-on included with this sensor uses the same imagery to produce an orthophoto backdrop for the project |
Positioning and delivered accuracy
| GNSS and INS performance | Position 20 to 50 mm. Angle 0.025 degrees in roll and pitch, 0.08 degrees in heading |
| System precision | Typical 20 mm precision observed on one strip, and less than 15 mm at 1 sigma observed at 75 m on concrete. Both figures carry GeoCue's own conditions: a single strip, and a hard flat surface at a stated altitude |
| System accuracy | Typical 3 cm RMSE, better than 5 cm 3D RMSE. GeoCue's own qualification, stated in the same row: depending on GNSS conditions, accuracy of control points and coordinate system. It is not a guaranteed project figure |
| Position and orientation system | GeoCue's 2023 hardware user guide lists an Applanix APX-15 as the position and orientation system, and its radio-component table names an Applanix APX-15/20 alongside a Hesai PandarXT-32 scanner and a Raspberry Pi 4 model B. GeoCue's current product page publishes GNSS and INS performance figures but does not name the make or model of the unit |
| How the GNSS data is corrected | This is a PPK system: it records GNSS during flight and corrects afterward. GeoCue's own manual gives three correction methods. Single base, using one static base station near the flight area, or a CORS station within 12 miles recording L1 and L2 at 1 Hz during the same window, and the only method available if you process with the local option selected. SmartBase, a cloud method using several CORS stations, which needs an existing CORS network in the area. PP-RTX, a cloud method that needs neither a base station nor a CORS network |
| The accuracy cost of leaving the base station behind | GeoCue's product page describes the no-base-station configuration as delivering survey-grade accuracy with less complexity in the field. GeoCue's own hardware user guide describes PP-RTX differently: accuracy is reduced using this method, but it can be used as a last resort in the event of base station failure or lack of a CORS network. Both statements are GeoCue's. Settle which applies to your tolerance before you rely on it |
Physical and environmental
| Mass | 1.75 kg (payload unit only - no accessories including battery, mount, antenna, power adapter), on GeoCue's current product page. GeoCue's 2023 hardware user guide gives 1.6 kg for the same payload. GeoCue's dealer payload sheet gives 1.9 kg for this model, while its current product page gives 1.75 kg and its 2023 hardware user guide gives 1.6 kg. GeoCue's own documents do not agree on the mass of this payload. |
| Dimensions | 294 x 185 x 195 mm, from GeoCue's hardware user guide. GeoCue's product page does not publish a dimension row |
| Operating temperature | GeoCue's current product page states minus 15 to 50 degrees C. GeoCue's hardware user guide states a narrower minus 10 up to 50 degrees C, and adds that operation outside that range can damage the payload. Plan against the narrower figure until GeoCue confirms which applies to your build |
| Water and weather | GeoCue publishes no ingress protection rating for this payload on the TrueView 535 product page, in its specification table, in the FAQ block on that page, or in the TrueView 535 Hardware User Guide. What the manual does state is a caution: do not expose the payload to rain, water, snow, or high moisture environments |
| Cooling | GeoCue's manual states the device requires adequate airflow to prevent overheating, and warns that prolonged use without proper ventilation can cause overheating leading to malfunction, damage or fire. The payload has cooling vents on the right and left sides |
| Power | The payload can run from its own battery or from the drone. GeoCue's own firmware procedure states that if there is no charged payload battery installed, the payload must be mounted and properly connected to the drone. A main power switch sits inside the battery compartment and the compartment door must be open to reach it |
| Storage | GeoCue's manual lists a 32GB UMS flash drive with the payload and states that only the UMS flash drives GeoCue provides should be used. A 64GB version is available from GeoCue on request |
Which aircraft it mounts on
| Platforms GeoCue publishes a TrueView 535 payload profile for | GeoCue's own payload-profile list names, for the TrueView 535: Freefly Alta X, DJI M300 and M350, Inspired Flight IF1200A, Inspired Flight IF1200, DJI M600, BlackSquare Hercules and Argosdyne Aquilla3. For the TrueView 535vC it names DJI M300 and M350, Freefly Alta X, Inspired Flight IF800 and Inspired Flight IF1200. A profile exists because GeoCue has set the lever arms and antenna values for that combinationTwo of these aircraft are carried on this store, the Inspired Flight IF800 Tomcat and the Inspired Flight IF1200 |
| GNSS antenna in the published profiles | Every TrueView 535 and 535vC profile GeoCue publishes uses the AV18 antenna, apart from one older M300 and M350 profile built around the AV14 |
| DJI Matrice 400 | GeoCue's own mounting instructions list the TrueView 515 and 535 as compatible with the DJI Matrice 400, with two conditions: a payload upgrade kit to convert the payload to the DJI SkyPort adapter, and replacement of the aircraft's shock-absorbing balls, because the originals are rated below 1 kg. GeoCue publishes three upgrade kit part numbers depending on which generation of payload you hold, and states that PLI adapter payloads with four pegs are not currently compatible with the Matrice 400 |
| Obstacle avoidance on the DJI M300 | GeoCue's manual carries this as an IMPORTANT M300-only caution: fitting a TrueView 3D Imaging System disrupts the M300's built-in obstacle avoidance, and if those systems are not disabled they can cause erratic and potentially dangerous behavior including loss of control of the drone. GeoCue gives the steps to turn horizontal, upward and downward sensing off in DJI Pilot |
| Center of gravity calibration | Another IMPORTANT M300-only item in GeoCue's manual: with a heavy payload on the M300, a center of gravity calibration must be run after any change of payload, in flight, hovering, ideally in still air |
| Parachute | GeoCue's own terms of sale state that drones carrying 3D Imaging Sensors are heavy, and strongly recommend that the drone be fitted with an automatically deployable parachute system. GeoCue also states plainly that a parachute may fail, will not fully protect the system from damage, and is not justification for flying over people |
| Drone makers GeoCue shows as integration partners | GeoCue's own partner gallery on this product page carries the logos of ten drone makers and states that TrueView sensors were designed as a lightweight payload for flexible integration across platforms, with custom integrations available on request. The gallery is presented for TrueView 3D Imaging Sensors as a family, not as a per-sensor compatibility list, so treat the payload-profile list above as the specific one |
What GeoCue lists in the box
| Accessories and parts | TrueView 535 3D LiDAR payload, TrueView battery and battery charger, USB thumbdrive, GNSS antenna, sensor hardcase, and a concentric target |
| Software | LP360 Drone processing software, including the Strip Align, Photo and 3D Accuracy add-ons |
| Whether the software comes with the sensor | GeoCue's drone LiDAR range page states that LP360 software is bundled with every TrueView 3D Imaging System, and that it generates a 3D LiDAR point cloud in LAS format, colorizes the point cloud and geotags the images collected. Read that against the FLEX purchasing option under build version, which moves LP360 onto a yearly subscription |
| Support and training | One year of hardware and software support, and two days of training at GeoCue's Huntsville, Alabama office |
| What the 2023 hardware user guide lists instead | GeoCue's own manual for this payload gives a different list: the payload, a travel case, a 32GB UMS flash drive, an AV18 GPS antenna, a LiDAR calibration report, a lens cleaning kit and a debug cable. It names no battery, no charger, no concentric target and no software. Two GeoCue documents, two different lists. Call and have the packing list confirmed in writing against your quote |
Mobile mapping
| What the mobile mapping option is | GeoCue lists the TrueView 535 as one of three mobile-mapping-compatible sensors, so the same payload can be run from a vehicle mount as well as from a drone |
| What a mobile mapping kit contains | GeoCue publishes three kits. Basic: a fixed roof vehicle mount and cabling kit, a land GNSS antenna, and POSPac MMS. Pro: the same, plus a distance measuring instrument connected to the vehicle's rear wheel with cabling and a software module, with a rotating swivel plate and a 360 degree camera integration offered as options. Expert: GeoCue states this kit is compatible only with the TrueView 600 Series, so it is not an option on this sensor |
| The mobile mapping kit is not part of this order | GeoCue lists mobile mapping under add-ons on this product page, alongside drone integrations, mounting kits, base stations, spare parts, positioning services and the Accuracy Star target. None of them appear in what GeoCue lists in the box |
Build version and configuration
| Version C | GeoCue's own announcement of the Version C upgrade states the change on this sensor is the cameras: two 26 MP oblique cameras and a third 26 MP nadir camera. GeoCue's current specification table matches that at three 26 MP cameras. GeoCue's hardware user guide, dated April 2023 and still the only manual it publishes for this payload, describes three 20 MP cameras |
| How many builds GeoCue names | GeoCue's own materials name four generations of this payload. Its payload-profile list carries separate entries for TrueView 535 and TrueView 535vC. Its Matrice 400 mounting article publishes three different upgrade kit part numbers, for 515 and 535 vA, vC and vD. Which build a given order ships is a question for the quote, not for a specification table |
| The no-base-station configuration | GeoCue names a TrueView 535APX with the no-base-station option activated, providing unlimited PP-RTX post-processing, and states it is also mobile mapping capable. GeoCue attaches its own asterisk to that name: a mandatory yearly maintenance fee is required from the second year. Read the accuracy note under positioning before treating it as a straight upgrade |
| The FLEX option | GeoCue publishes a FLEX purchasing option covering the TrueView 515 and 535, which GeoCue describes as acquiring the payload at an attractive price while moving LP360 software onto a yearly subscription model. It changes what you own and what you renew, so it is worth raising on the call |
| NDAA | GeoCue's sensor selector carries an NDAA Compliant filter and applies it to five other TrueView sensors. It does not apply it to the TrueView 535. Neither the TrueView 535 product page, its specification table, the FAQ block on that page, nor the TrueView 535 Hardware User Guide states NDAA compliance for this sensor. If your procurement needs it, this is the wrong sensor and there are GeoCue sensors that carry the tag |
| Where GeoCue says the sensors are built | The FAQ block on this product page states that TrueView 3D Imaging Sensors are designed and manufactured in GeoCue's Huntsville, Alabama facilities. GeoCue publishes no country-of-origin or customs classification statement for the TrueView 535 on its product page, in its specification table, in that FAQ block, or in the TrueView 535 Hardware User Guide. Ask for origin in writing if a procurement rule turns on it |
| What GeoCue's dealer sheet states | GeoCue's own dealer payload sheet lists this model as No in its NDAA compliant row, against the entry TrueView 535 vD Complete Kit incl. Software (TrueNAV).That sheet is dealer documentation rather than a page a buyer can open, and it carries no date of its own. If your procurement rules turn on it, call +1 888 850 6533 and we will get GeoCue's position in writing for your file. |
| Software business model, on the same sheet | GeoCue's dealer sheet marks this model's software business model as traditional, perpetual, with basic maintenance available from the second year and a comprehensive maintenance option alongside it.Maintenance covers support, firmware and software updates. The figures sit on your quote. |
| Two configurations, on GeoCue's own dealer sheet | GeoCue's dealer payload sheet lists this sensor twice: once with the TrueNav position and orientation system, and once as TrueView 535 vD Complete Kit incl. Software (APX v4), whose position and orientation system is an Applanix APX v4 carrying mandatory maintenance from the second year.The two are different products with different ongoing costs. Call +1 888 850 6533 and we will confirm in writing which configuration your order carries before anything is placed. |
Productivity figures GeoCue publishes
| Coverage | GeoCue's own coverage chart runs from roughly 155 acres per hour at 40 m above ground level with 50 percent overlap, to roughly 540 acres per hour at 120 m above ground level with 20 percent overlap. GeoCue's conditions on that chart: 20 percent dead time, 5 m/s ground speed and a 90 degree field of viewGeoCue publishes this as a chart rather than a table, so treat the numbers as approximate, and read them against GeoCue's own caution on its productivity guidance in this group |
| Point density | GeoCue's point density chart runs from roughly 665 points per square meter at 40 m above ground level and 3 m/s, down to roughly 65 points per square meter at 120 m above ground level and 10 m/s. GeoCue's conditions on that chart: a single pass, first return only, and a 90 degree field of viewGeoCue publishes this as a chart rather than a table, so treat the numbers as approximate |
| What GeoCue says about its own productivity guidance | GeoCue's terms of sale state that its guidance on project acres per kinematic minute is simple loose guidance, and that it makes no guarantees about what can actually be achieved, because project variables are unpredictable |
Support, maintenance and returns
| Returns | GeoCue's own terms of sale state that purchased TrueView systems are not returnable. Defective systems are repaired or replaced at GeoCue's sole discretion. GeoCue's suggested alternative for buyers in the USA and Canada who are unsure is a TrueView subscription, which can later be converted to an owned system with the remaining balance deducted |
| Warranty | GeoCue states there is no hardware warranty separate from the maintenance agreement. Purchased TrueView hardware includes the first year of hardware maintenance and the first year of software maintenance, and maintenance beyond that is bought at GeoCue's then current pricing |
| What maintenance does not cover | GeoCue states that batteries and external cables for TrueView products are not covered under hardware maintenance unless they are dead on arrival, and that defects caused by accident, abuse or neglect are excluded. GeoCue names rough handling, opening non-serviceable sections and overtightening fasteners as examples of abuse. The manual adds that taking the payload apart, reassembling or altering it voids the warranty |
| The condition attached to hardware maintenance | GeoCue states that hardware maintenance cannot be bought without a concurrent software maintenance agreement, and that hardware is not eligible for maintenance or per-incident repair unless the accompanying software, currently LP360 Drone and POSPac UAV, is under a current agreement. If you let hardware maintenance lapse you must ship the hardware to GeoCue's Alabama office at your own expense for assessment before a new agreement can be issued |
| If you stop renewing the software | GeoCue states that LP360 Drone continues to function if you do not renew software maintenance, but you receive no technical support, no updates and no fixes |
| Repair shipping | GeoCue states that if a repair requires a return to factory you pay the shipping to its Alabama office; GeoCue pays the return shipping when the repair is covered under maintenance, and bills you for both repair and return shipping when it is not |
| Support hours | GeoCue's manual gives normal support hours as Monday to Friday, 8 AM to 5 PM USA Central Time, with a typical response within four hours during business hours and the following day outside them |
| Liability | GeoCue states it makes no claims as to the suitability of its hardware or software for a particular project, that the selection is the buyer's, that it assumes no responsibility or liability for drone mishaps regardless of cause, and that it accepts no liability for lost time from a sensor failure or a processing problem |
Trying before buying
| Rental | GeoCue lists the TrueView 535 among the sensors available under its rental program, with periods as short as one month and the full solution including training and support. GeoCue states rental systems are kept current for hardware, firmware and calibration, that all accessories must be returned when the subscription ends, and that failed systems are exchanged within two business days in the USA, with other countries varying |
How to order
| The two figures to settle first | Which build version ships, and whether the no-base-station configuration is included or added. Both change what arrives and what you renew, and neither is answerable from a specification table |
| Speak to us | Call +1 888 850 6533 and a specialist will confirm the build, the aircraft fit and the packing list in writing before you commit |
| What the dealer sheet says ships, and what does not | GeoCue's dealer payload sheet marks no battery and no battery charger against every payload in the range, including this one, and marks a GNSS antenna and a carrying case as included.Batteries and a charger are a separate line on your quote. We will spell them out before you order. |
GeoCue TrueView 535