About DJI Enterprise

Establishment and Specialization: DJI Enterprise is a division of DJI, the world leader in civilian drones and aerial imaging technology. The enterprise division focuses specifically on providing drone solutions for industries such as agriculture, construction, public safety, energy, and infrastructure.

Innovation and Technology: DJI Enterprise has pioneered significant advancements in drone technology, offering systems that are equipped with sophisticated sensors, advanced flight control systems, and integrated software solutions. Their technology supports a wide range of applications from aerial imaging to thermal imaging and 3D mapping.

Global Operations: With a commitment to transforming complex operations, DJI Enterprise serves organizations worldwide, helping to enhance efficiency, safety, and decision-making processes in various sectors.

Product Portfolio: DJI Enterprise offers a diverse range of drone systems, including the Matrice series, which is designed for industrial applications, and the Mavic series, known for its portability and precision. These products are widely recognized for their reliability, high performance, and ease of use in complex environments.

Warranty

DJI Care Enterprise

DJI Care Enterprise is a service plan specifically designed for DJI Enterprise products, so you can fly confidently without the worry of accidental damage. The plan offers three tailored and comprehensive service packages based on your needs.

DJI Care Enterprise Basic This package covers accidental damage to DJI Enterprise products during normal use within the coverage period, offering two replacements for a small additional fee each. DJI reserves the right to request the return of damaged components or reject service requests. The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

DJI Care Enterprise Plus This package provides free repair or replacement for accidental damage during normal use within the coverage period, as long as the total coverage amount can cover the damage assessment cost. Shared coverage can extend to other DJI Enterprise devices registered with DJI Care Enterprise Plus within 30 days of initial activation and registration. The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

DJI Care Enterprise Basic (2-Year Plan) This extended plan covers accidental damage during normal use over a two-year period, offering up to four replacements for a specified service fee. Additionally, it includes an official warranty for the covered components throughout the plan's validity. The 24-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

Products sold by My Surveying Direct are subject to sales tax when shipped to Wyoming and Colorado. 

We do not collect sales tax on products delivered to other states at this time. This policy is subject to change in accordance with state and federal laws. Please check back regularly for updates regarding our sales tax policy.

If you have any questions about our Sales & Use Tax policy, please contact us at support@mysurveyingdirect.com

Contact Us

Questions about the return and refund policy should be sent to us at support@mysurveyingdirect.com

• Legal Business Name: Boddie LLC (doing business as My Surveying Direct)
• EIN Number: 30-1389173
• Address: 3596 Moline Street Suite 118, Aurora, Colorado, 80010, United States
• Phone: +1 888 850 6533 (Call or Text)
• Email: support@mysurveyingdirect.com

Key Information

• We do not provide international shipping.
• Free shipping for Orders to 48 Contiguous States in the USA.
• Shipping cut-off time: 5 pm MST Monday to Friday. Orders placed after 5 pm will be processed on the next business day.
• Order handling: 1-3 business days
• Transit time:  5-7 business days
• Expected delivery time: 6–10 business days

At My Surveying Direct, we aim to provide a transparent and easy-to-understand shipping process. Here’s everything you need to know about how we get our products from our warehouse to you.

Shipping is Free for Orders to 48 Contiguous States in the USA

We offer free domestic (within the 48 Contiguous States) shipping on all orders.

Shipping Couriers

We use the following shipping couriers:

• UPS
• FedEx
• USPS

Please Note

• We only provide shipping to the contiguous 48 states. We do not ship to Alaska, Hawaii.
• We do not provide international shipping.
• We do not ship to PO Boxes.

Product Availability

At My Surveying Direct, we are an authorized retailer. All products on our website are sourced directly from the manufacturer. There may be instances where a product is marked as ‘In Stock’ but the feed hasn’t been updated yet. Real-time updates may not always be possible. If you wish to confirm whether a product is in stock, please reach out to our support team for assistance.

Shipping Cut-Off Time

Our shipping cut-off time is 5 pm MST Monday to Friday. Orders placed after 5 pm will be processed on the next business day.

Delivery Window

Once your order has been shipped, it is not possible to change the delivery address. If you are unable to accept the delivery, the carrier will return the item to us or begin to charge a storage fee. If the package is refused and returned to My Surveying Direct, it will be treated as a return, and a restocking fee will apply, as per our return policy.

Handling and Processing Times

Every order is important to us. Our order handling time is 1-3 business days, Monday to Friday, after your order is confirmed.

Estimated Delivery Times

Once your order leaves our warehouse, the transit time is 5-7 business days, Monday to Friday. Your delivery will typically arrive within 6–10 business days after your order is confirmed, considering handling and transit time.

We partner with the best in the business to ensure your order arrives safely and on time. Our primary couriers include UPS, FedEx, and USPS. The choice of courier depends on your location and the size of your order.

Warehouse Location

Our main warehouse is located in Aurora, Colorado. This central location allows us to efficiently manage our inventory and expedite shipping processes, ensuring that your order is on its way to you as quickly as possible. Some products are shipped directly from the manufacturer. In such cases, our normal delivery time of 6–10 business days will apply.

Tracking Your Order

We believe in keeping you informed every step of the way. Once your order ships, you'll receive an email with your tracking number and a link to track your package. If your parcel has not arrived yet, please don't worry. You can track your order by visiting the Order Tracking page found in the Footer under Site Information. Please note that it may take 1-2 business days for tracking information to update in our system.

Receiving Your Order

Please inspect all items upon receipt to verify they are in proper condition. We inspect our packages before they leave the facility to ensure they are in brand-new condition.

Missing Items

We take great care in packaging your order, but we understand that sometimes things don't go as planned. If your order arrives with missing items, please contact us within 24 hours of delivery. Provide us with your order number and details of the missing items. We'll investigate and resolve the issue as swiftly as possible.

Notification of Defective or Damaged Products

We strongly advise customers to inspect and test any product immediately upon receipt. For products that arrive damaged, please report the damage within 24 hours of delivery so we can initiate a replacement or process a refund. We may request pictures of any damaged or defective items. Customers will be responsible for return shipping charges. After 24 hours of delivery, defective or damaged product replacements may be denied.

Order Status and Inquiries

For any questions or to check the status of your order, our customer support team is here to help. Reach out to us at support@mysurveyingdirect.com or call us at +1 888 850 6533

We're committed to providing you with a response within 24 hours.

Customer Responsibility

It is the customer’s responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package. My Surveying Direct is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Signature Requirement

For security reasons, some orders may require a signature upon delivery. If this is the case, you will be notified during the checkout process.

Contact Us

Questions about the shipping policy should be sent to us at support@mysurveyingdirect.com

• Legal Business Name: Boddie LLC (doing business as My Surveying Direct)
• EIN Number: 30-1389173
• Address: 3596 Moline Street Suite 118, Aurora, Colorado, 80010, United States
• Phone: +1 888 850 6533 (Call or Text)
• Email: support@mysurveyingdirect.com

Key Information

• 30-day return policy
• Refunds will be processed after 5–10 business days
• 15% Restocking Fee
• Return address is brand-specific. The return address will be provided once the refund is requested.  

At My Surveying Direct, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns Policy

Eligibility

• Your item must be unused and in the same condition as when you received it.
• The item must also be in the original packaging.

Timeframe

• You have 30 calendar days to return an item from the date you received it.

Proof of Purchase

• A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Items that cannot be returned include:

• If the items has been opened
• If the items has been used
• Custom made orders.
• Clearance items.
• Products marked as non-returnable.
• Items marked as final sale.

Return Process

1. Initiate a Return
• Contact our customer service team via email at support@mysurveyingdirect.com or call us at +1 888 850 6533
• Provide your order ID, details about the item, and a reason for the return.
2. Prepare Your Return
• Pack the item securely in its original packaging, including all accessories and documentation.
3. Return Authorization
• We will provide you with a Return Merchandise Authorization (RMA) number and instructions, along with the return address.
4. Return Shipping
• In general It is the responsibility of the customer to pay for the shipping charges associated with returning an item, unless the item was damaged or faulty when it was delivered to the customer. In the event of a damaged or faulty order, customers will be provided with a prepaid label allowing items to be sent back to us free of charge. 
• We recommend using a trackable shipping service or purchasing shipping insurance.
• Shipping costs are non-refundable. If you get a refund, we will deduct the return shipping cost from it.

Refund Policy

Eligibility for Refunds

• Items must be in their original condition and packaging.
• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Refund Process

1. Approval:
• If your return is approved, we will initiate a refund to your original method of payment.
2. Processing Time:
• Refunds are processed within 5–10 days from the date of receipt and inspection of the returned item.
• Once processed, refunds may take an additional 3-5 business days to reflect in your account, depending on your bank or credit card company's processing times.

Restocking Fee

Standard Fee

• A restocking fee of 15% is applicable to all returned items to cover processing costs. This fee is automatically deducted from your refund amount.

Fee Waiver Conditions

• The restocking fee will not be applied in the following circumstances:
  • Defective Items: If the item you received is defective upon arrival.
  • Incorrect Item: If you receive an incorrect item due to an error on our part.
  • Damaged During Shipping: If your item is damaged during shipping and this damage is confirmed by the shipping carrier.
• Documentation Required: To facilitate the waiver of the restocking fee, please provide photographic evidence of the defect, damage, or incorrect item received. Email this documentation to support@mysurveyingdirect.com

Our customer service team will review the evidence and inform you of the waiver status.

How to Submit Documentation

• Please send the required photographic evidence to our support team via email at support@mysurveyingdirect.com
• Ensure that the photo or videos clearly show the issue. Include your order ID in the email for faster processing.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@mysurveyingdirect.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at support@mysurveyingdirect.com or call us at +1 888 850 6533

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us right away at support@mysurveyingdirect.com or call +1 888 850 6533

Make sure to include a photo or video showing the damage. We will then arrange for the item to be repaired, replaced, or refunded. In this case, our company will cover the cost of return shipping.

Cancellation Policy

Immediate Cancellation

• 24-Hour Window: You may cancel any order within 24 hours of placing it for a full refund. This policy is designed to give you peace of mind immediately after your purchase.
• How to Cancel: To cancel an order, please contact our customer service immediately at support@mysurveyingdirect.com or call us at +1 888 850 6533

 Provide your order ID and contact details to expedite the process.

Post-24-Hour Cancellations

• If your order has not yet shipped and it's beyond the 24-hour window, you may still request a cancellation by contacting us. We will do our best to accommodate your request, but processing may have progressed to a stage where cancellation is not feasible without incurring costs.

Cancellation After Shipment

• Policy: Once an order has been shipped, it cannot be canceled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.
• Procedure: Upon receipt of the shipped item, initiate a return by contacting our customer service as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.

Warranty:

Different manufacturers have different warranties. You can find warranty information in the "About the Brand" tab in the product section. Please note that if you receive a damaged item, the warranty won't cover it if you don't report it within 30 days.

DJI Care Enterprise

We are a DJI Enterprise-authorized retailer. The DJI Care Enterprise plan from DJI is included with all enterprise and commercial drone systems as a standard offering, enhancing support and coverage for incidents such as accidents or damages. The drone must be retrievable and sent back to DJI for a replacement. For information on DJI Care Enterprise, including terms of service and FAQs, please see DJI's official website.

Contact Us

Questions about the return and refund policy should be sent to us at support@mysurveyingdirect.com

• Legal Business Name: Boddie LLC (doing business as My Surveying Direct)
• EIN Number: 30-1389173
• Address: 3596 Moline Street Suite 118, Aurora, Colorado, 80010, United States
• Phone: +1 888 850 6533 (Call or Text)
• Email: support@mysurveyingdirect.com